Responsible Gaming at 133bed

18+ Age Restriction Policy

Gambling is an adult activity. At 133bed, we take our responsibility to prevent underage access seriously. Every new player is required to confirm during registration that they are 18 years of age or older, and this declaration is legally binding under our Terms & Conditions.

To back this commitment with action, 133bed conducts mandatory Know Your Customer (KYC) checks on all accounts before withdrawals are processed and on accounts flagged by our monitoring systems. Accepted identity documents include a valid National Identity Card (NID), passport, or birth certificate showing date of birth. Any account where the verified age is below 18 will be closed immediately.

Protecting young people at home. If you share a device with younger family members, we strongly encourage the following precautions:

• Always log out of your 133bed account after each session. Never save your login credentials on a shared device.
• Consider enabling parental control software on shared devices and computers used by children in your household.
• Keep your account username and password strictly confidential. Do not share them with anyone, including family members.
• If you suspect a minor has accessed a 133bed account, contact our support team at support[at]133bed.app immediately.

Time-Out & Cool-Off Periods

Sometimes a short break is all you need to regain perspective. 133bed's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you will be unable to log in, place bets, or make deposits. Pending withdrawals will continue to be processed normally.

Available time-out durations at 133bed include:

• 24 hours — a brief reset after an intense session.
• 7 days — a one-week pause to re-evaluate your gaming habits.
• 30 days — a one-month cooling-off period for players who feel their play has become excessive.
• 90 days — a longer structured break for players who want a substantial period away from the platform.

A time-out begins as soon as you confirm the request and cannot be reversed before it expires. Once the period ends, your account will automatically become accessible again. If you decide during a time-out that you want to extend it, contact support and we will accommodate the extension without delay.

Time-outs are different from self-exclusion. A time-out is a short-term measure; self-exclusion (described in the next section) is a longer-term commitment for players who believe their gambling has become a serious problem.

Recognising Problem Gambling

Gambling is a form of entertainment, and the large majority of players enjoy it within safe limits. However, for some individuals, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, and mental health. Recognising the warning signs early is the first and most important step toward getting help.

Problem gambling is not always obvious. It can develop gradually over time and may affect people of any age, gender, or income level. The following patterns are commonly associated with gambling that has moved beyond healthy recreation:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to play in an attempt to recover money already lost.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce play.
• Gambling in secret, hiding activity from family members, or lying about the amount of time and money spent.
• Using gambling as a way to escape stress, anxiety, depression, or personal problems.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Preoccupation with gambling — constantly thinking about past sessions, planning the next one, or calculating odds in daily life.

If you recognise any of these signs in your own behaviour, please take action now. Use the self-assessment checklist in the next section and consider contacting 133bed support or a professional counselling service. You do not need to wait until things reach a crisis point.

Support & Help Resources

133bed does not operate in isolation. We actively direct players who may be experiencing gambling-related difficulties toward professional support channels, both within the platform and externally. You are never alone in this, and reaching out is always the right decision.

Contacting 133bed directly. Our customer support team is available 24 hours a day, seven days a week. If gambling is becoming a problem for you, you can:

• Open a live chat session from inside your 133bed account dashboard and tell the agent that you need responsible gaming assistance.
• Email support[at]133bed.app with the subject line "Responsible Gaming Help". We will respond within 2–6 hours and can assist you with deposit limits, time-outs, and self-exclusion immediately.

What to expect when you contact us. Our support agents are trained to handle responsible gaming conversations with sensitivity and complete confidentiality. They will not pressure you to continue playing, will not offer bonuses to persuade you to stay active, and will carry out any protective measure you request — including self-exclusion — without delay.

External counselling and support organisations. 133bed strongly encourages players who are experiencing significant difficulties to seek professional help beyond what a gaming platform can provide. Qualified counsellors and mental health professionals can provide personalised, evidence-based support. Players in Bangladesh can reach out to:

• National Mental Health Institute (NIMH), Dhaka — provides mental health and behavioural addiction counselling services.
• Kaan Pete Roi — a Bengali-language emotional support helpline available to people in distress.
• General practitioners (GPs) and licensed counsellors in Chittagong, Sylhet, Khulna, Rajshahi, and other major cities can provide referrals to addiction specialists.

If gambling-related financial stress is a concern, speaking with a financial adviser or debt counsellor in your city can also be a constructive first step toward stabilising your situation.